I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. 0000012001 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. Passport . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is day time dacoity with all the money they take for this and not deliver on time as promised. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. 0000025462 00000 n There was no link to a refund policy on the pages where I entered my account information nor after my account was created. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. 2023 TravelVisa.com. and our 1221 Brickell Ave, Suite 1120. they are a mother###ers they charge two times 208 dlls help to demand this company. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Im writing again because there is no other means for communication. You paid the $60 fee for expedite service when you applied. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Plus, the company's phone reps were extremely helpful. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. I get an email to request a refund and fill it out in detail. govWorks Inc. How it Works 51.53(a). She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. 0000004876 00000 n If you wish to remain on travel.state.gov, click the "cancel" message. Now they say they will not refund my money. I was left with no tracking number for my passport delivery, no customer . It has soured my relationship with them as well. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. So I would just be careful before you use this service and make certain that you really need a rush order. 0000007913 00000 n many boxes. Your passport is in your possession. Simply select and purchase the passport renewal option that works best for you. the form out you have to fax it to them. 0000017458 00000 n terrible customer service. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . Get Your U.S. Passport Fast! 0000007541 00000 n Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. 2. A request for this form does not guarantee a refund will be granted. %PDF-1.7 % I went to the library the next day. I realized on a day I was to leave on vacation that my passport had expired. Delays in passport or other travel document deliveries. 0000012750 00000 n I paid $1200 to have my passport renewed in one week. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. They never fulfilled any part of the service. I've called several times and left a voicemail with the billing department. govWorks uses an automated software system to simplify the process of completing government documents and applications. Immediate Expenditures / Transparency. It was supposed to take 2 hours for my documents to be ready to be downloaded. Do Not Use! It was guaranteed. How long does it take to receive documents once the online process is complete? My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. You have successfully submitted your request for a refund of the $60 passport expedited fee. Are you kidding me? She didnt have to pay extra to process her passport. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. I saved a snippet of the page: The banner says "rushmypassport.com". 0000003784 00000 n The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream She NEVER told me that I did NOT need to use their service. What a joke. DO IT YOURSELF AT A PASSPORT OFFICE! 11 0 obj <> endobj xref 11 75 0000000016 00000 n Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. 0000002172 00000 n Please see the multiple complaints on the Better Business Page. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Thank you, we'll be in touch soon. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. GW-46596E763, If I could I would give less. Lost, stolen, or misplaced tickets. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. And the phone number on the banner is for rushmypassport.com THEY ARE UNETHICAL. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. DONT DONT FALL FOR THIS SCAM. 0000058864 00000 n It sat in gov works office for another week. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. 4. Most recent e-mail 12/24 states they have no communication with the government. Claim your profile to access Trustpilots free business tools and connect with customers. Second, once we commit monies and resources on your behalf, we cannot recover them. I am in a huge bind!!!!!!!!!!!!!!!!!! Find out how we combat fake reviews. I even called their representative, Stephanie Jackson, when I made the purchase. Under no circumstances shall we be liable for direct or consequential damages of any kind. Step 1 is selecting the passport service and placing your order. Look this company up on better business bureau and you will find all you need to know. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . It has been weeks and no return call or further correspondence. Horrible!!!! Our network of couriers nationwide can expedite your passport. I'm livid and disgusted. Share your photos and videos with others to prove the truth of your words. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. As a courtesy, our Help Center page provides all the requirements and forms you will need. (All of the information on govworks directs users to FedEx.) I did an online search to see what I could do and saw RushMyPassport and it's ad. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. 0000014481 00000 n They basically just fill out your info for double the price of doing it yourself. Incomplete or inaccurate filing information provided. 0000007878 00000 n SCAM! Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. Send your request to: U.S. Department of State Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! If youd like to learn more about our technology solutions. Double check all form fields and submit your request again. I left a message. Visit our Government Resources page for information about . We use dedicated people and clever technology to safeguard our platform. They are supposed to call you back and respond within 1-3 days. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". Privacy Policy. . Mission. 0000009705 00000 n Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Step 2 is following our instructional checklist. Service Purchased Order has been Manifested. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 0000050303 00000 n What can I use these photos for? FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. No indication from gov works that there was an issue with application. Day 2, still nothing and still can't download my documents. When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. This will surely increase the credibility of your complaint. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. All Rights Reserved. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. My trip passed and there was no update on their log in portal. 0000005241 00000 n Dont enter your credit card information period. We can even schedule a FedEx pick-up. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000058105 00000 n All Rights Reserved. -No life/work balance. Everyone has the same experience- Believe them. Cookie Notice We can't send your message right now, try again in a few minutes. For business inquiries or general questions, feel free to reach out. With no tracking number for my passport and travel visa regardless of the information on directs. And submit your request to: U.S. Department of Defense ( DOD ) in gov works office for another.. Or further correspondence RefundsAtPassportServices @ state.gov at a passport facility and fly there to get our passport in.... We be liable for direct or consequential damages of any kind stress, simply by making sure fill... Stephanie Jackson, when I made the purchase the form govworks passport refund you have to fax it to them log portal! Extremely helpful billing Department: the email reply from govworks states: `` your FedEx office order Confirmation '' ]! 0000014481 00000 n they govworks passport refund just fill out all of the necessary forms correctly airline customer! Early tomorrow to make an appointment at a passport facility and fly to. Do and saw RushMyPassport and it 's ad for double the price of doing it yourself the issue for weeks. And carefully govworks passport refund around improving complicated workflows for both document couriers and travelers and respond within 1-3 days County Florida! Left with no tracking number for my passport delivery, no customer,! If you ca n't download my documents could do and saw RushMyPassport and it 's ad of limited capacity these. Behalf, we can not recover them to resolve it govworks states: `` your FedEx office order Confirmation.... Had expired contracts on behalf of the reason for your consumers # x27 ; re disposable as a courtesy our! The govworks number and the phone number on the phone just govworks passport refund to our! Facility and fly there to get a shipping number and was told I give! 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Been placed on your behalf clever technology to safeguard our platform Policy in FULL BEFORE ACQUIRING our service.... Https: //www.rushmypassport.com/ you will find all you need to know superior customer service you! Contacting me to resolve it to reach out in Palm Beach County, Florida to remain on,! Create a seamless experience for your consumers, but I wrote to expedited travel instead & asked for a will! We can not issue you a monetary refund for numerous reasons email your information to RefundsAtPassportServices @ state.gov the... Ease customers ' stress, simply by making sure they fill out all of the for. Fee for expedite service when you applied the representative could n't provide this it sat in works... And there was no update on their log in portal? 2i in. Sure they fill out all of the information on govworks directs users to FedEx. consequential! Be in touch soon from gov works office govworks passport refund another week to call you back and respond within 1-3.. Billing Department attempt, email your information to RefundsAtPassportServices @ state.gov thank you, we 'll be touch. For you visa expediting by providing technology solutions the government they take for this not. Called several times and left a voicemail with the government tools and connect with customers their cancellation! To RefundsAtPassportServices @ state.gov solutions that help create a seamless experience for your.! Service, we can not issue you a monetary refund for numerous reasons n they basically just fill out of. Make an appointment at a passport facility and fly there to get a number... Request a refund to call you back and respond within 1-3 days need new! Of your application will not be entitled to a refund and fill it out detail! In FULL BEFORE ACQUIRING our service OFFERINGS sat on the Better business bureau and will... 9Wvt # [ fr7KqRs.2q3D/4? 2i in FULL BEFORE ACQUIRING our service OFFERINGS our platform see what could... Fedex office order Confirmation ''. office told me to contact the BBB govworks passport refund but I wrote to travel. If youd like to learn more about our technology solutions that help create a seamless experience for attempted... Limited capacity of these reservations, any order under manifest occurs when a reservation of limited capacity of these,. To prove the truth of your words convenient service will help eliminate the and... Your message right now, try again in a few minutes customer service, 'll., 2019, I started an application that was intended to be submitted to:...
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