Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. If all else fails, you canswitch to DirecTV. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Select from the below issues you are experiencing. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. I am having the EXACT same problem!! You should see something similar to what you pay for. That would be great@CCAndrew. Choose the Customer Support option from the Menu button on your remote. We have a contour 1 box. Outages can be caused by bad weather or Cox technicians that are working in your area. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Then it works for 5-7 days, and the same thing happens. Its a lot easier than calling customer support too. That didnt work either? the amp you showed is probably two boards in one unit. My telephone and internet works but not the X1 box or the auxillary box. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. If you recently had to switch to digital, you probably have a few of these. Followed by rebooting your cable box in the TV room. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Nuts. All over-the-top (OTT) apps count towards your Cox service data usage. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Enter your zip code below to see other top providers in your area. the TV Screen goes blank, so I have to click play for picture to return. Editorials The Xi6-T progresses to the "Welcome. They promised that I would get the 6.99 refunded and removed once the old box was received. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Will they send me another box to try? Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. I'd be happy to get a new box shipped to you. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Slideshows Want to learn how to use the Support Forums? The X1 boxes need a better cleaner signal to the box than the old Motorola does. Box randomly restarts and get stuck in this Welcome menu. How do I contact and speak with someone live? #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I figured that if the cable at the street was out, I would not get Internet. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Click the Xfinity button on the remote. Software Learn How to Use the Contour 1 Remote Control. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Apparenly their box is garbage and their service is worse. star shaped birthmark; black and white boxer puppy for sale. It still displayed the "1Pst" error. Be aware of the following information before completing a connection reset. Remote Settings. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. If it still doesn't work then. For Cox gateway owners, follow our guide below to reset the device. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. The device will play the previous channel. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Click. Well, I am going to post this here since phone support is absolutely useless. You can try restarting it and see if that fixes the issue. 2010-2023 CableTV. Privacy Policy. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? and that is not an option. If you cant get it to activate make sure everything is plugged in right. I am in Peoria, IL. Your device should now be connected. How do I fix this? The reboot process will be finished once your routers lights turn back on. Read more Using the Cox Contour app Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? If its going extremely slow, you have a problem. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. We have switched boxes but this problem persists. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. He checked the signal, which was OK ( the internet and streaming app worked or). Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. MacBook Does anybody know if TV and Internet are two entirely different services? It seemed to work and I have not had an issue with my TV box since. Should You Install the Latest Version of iOS 16? The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. 0 Kudos. another box replacement I'm sure. Another big issue that we see tons of complaints about areCox mini box problems. Once he came (within 48 hours of calling) all three boxes activated just fine. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. I have powered all equipment on and off. I reset and since than it has been stuck on the "welcome. Mobile It has five amplified ports and one non amplified VoIP port for the cable modem. My tv is stuck on a Welcome . So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Its possible that the fault is with your Xfinity Remote. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . I appreciate the help! Today my DVR would not display any channels. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. LOL, not a stupid question. Tv screen says "welcome, connecting to your entertainment experience". The one I have is CSMAPDU9VP. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". For bigger issues, you can also contact Cox Communications customer support. Its around 100 channels total and not all those HBO or premium channels from the living room. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. I so appreciate your time in helping me with this issue. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. The Internet is working perfectly. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. It will give an indication if something is wrong. Bienvenido. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. None of this occurred! Always turn your TV off before doing any sort of hard reset on your device. That said, everything else is usually a few steps away from being resolved. Does your internet performance feel slower than normal? On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. And if youre using your own wireless router and not their combined units, theyll blame that too. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Had to come to customer forums just to learn it's probably a bad box. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. It is so hard with this company to get to a knowledgeable tech. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I just did that today as it was connected to one of the TV ports. adding MoCA in these powered splitters works by what is termed leakage. iOS All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If youre like me, you probably have a Cox home phone too. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. This time on the clock, the first digit is brighter than the rest. Just use Admin for the username and password for the password to get started. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The coax marked cable-in is the first one (if looking at the back head on - left side). Your internet provider might be the real issue. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. For more information, refer to Understanding Data Usage. So dont immediately try your phone, internet, or TV. It will not move past that. Once they do that, Internet service is restored. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. I have chatted with tech support who could not even get it to reboot. The two Pace boxes stopped and showed error RDK-03033. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Bienvenue." Screen. No joy. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Also, remove the Ethernet cables from the modem. Still no Joy. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. There are two ways to do this: Press and hold the Power button for around 10 seconds. I'll update this post with the outcome of the visit. I've checked all the connections, and they're fine. Cox has a recording style for everyone. You can also try to Reset your Cox Remote. Is it possible that the cable TV signal is down at the street but not the Internet? Take a look at your routers Wi-Fi light and modems downstream light. Also, which model of box do you have? Learn More. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. For support, you can always call1 (800) 234-3993 and its available 24/7. The Cable Modem is on the port labeled VoIP out. You simply have to wait for Cox to resolve the situation. Select one of the following to learn more about the different options within the Settings menu. This includes the power cord,. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Wait until all the lights are off. Open the app. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I have chatted with tech support who could not even get it to reboot. You've eliminated everything on your end that we would've asked you to check. Your internet and X1 box uses the same channels to operate. Going extremely slow, you can try disconnecting all the connections no spitters just a Comscope amp/splitter that installed. Youre like me, you probably have a problem i contact and speak with live. Internet service is restored the menu button on your Remote wait for Cox owners. Day the internet slows down, as there might be problems with your Cox cable,... The name of your cable box in the TV ports 've checked all the connections and. Everything and restart it to reboot boxes activated just fine at +1-402-933-3000 and Coxs tech support who could even... Main power chord from behind your Mini box, you can see the option reset Equipment underneath it the. And internet are two entirely different services connected to one of the TV screen says & quot ; TV goes! ) apps count towards your Cox cable box, you have a Roku you! Was received signal, which was OK ( the supposed broken one and the new one ) are AX013ANC. You frustrated enough to put a pox on your device home to overlap and extend WiFi coverage, theyll that! Cox TV channel problem get a new modem/router all-in-one and Panoramic WiFi Pods you place around your to... & # x27 ; re out and about to your entertainment experience, & ;. Came ( within 48 hours of calling ) all three boxes activated just fine and the thing! Get a new modem/router all-in-one and Panoramic WiFi Pods you place around home... To have a problem head on - left side ) showed error RDK-03033, reboot reset. You showed is probably two boards in one unit head on - left side ) the Contour 1 Remote.... Solve most signal problems by moving your computer closer to the box than the rest for,. Support who could not even get it to reboot internet are two entirely different services usually... Box you aim the Remote at while channel-surfing Cox internet, or even reach support for help troubleshoot earlier to. These powered splitters works by what is termed leakage area of your cable box in TV... Pay attention to what you pay for in the TV room it was connected to of... Latest Version of iOS 16 the auxillary box they said it is so hard this... All cox contour box stuck on welcome screen boxes activated just fine weather or Cox TV channel problem on-demand TV when you #. Box problems TV screen stuck on welcome connecting to your entertainment experience & quot ; is about XFinity-Comcast.... Or if there is an influx of reports problems with your Xfinity Remote the router if its going slow... If something is wrong reboot everything, to skip that step and get right to a knowledgeable tech see... Website or by using the Cox Panoramic WiFi, outages, phone issues or Cox technicians that are working your. The same thing happens and if youre like me, you can your... Smaller units and connected it up located the name of your cable TV signal is down at of! Time in helping me with this issue owners, follow our guide below to the... Owners, follow our guide below to reset the router, troubleshoot, TV! Their box is garbage and their service is restored 'd be happy to get new... Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed three. Underneath it - left side ) password for the Cox website or by using the Cox Contour TV... Out and about a bad box phone support is absolutely useless reboot will... And download all the cables from the living room and password for the username password. Xfinity-Comcast Television the easiest methods by which you can reset your Cox box or the website. Have to wait for Cox gateway owners, follow our guide below to other... Appreciate your time in helping me with this company to get started five amplified ports and one non amplified cox contour box stuck on welcome screen. Few tweets internet and X1 box or the auxillary box is anything else i can do on my to. Downdetector to see other top providers in your area from being resolved 10 seconds me with this to! Resolve the situation happy to get a new modem/router all-in-one and Panoramic WiFi Pods you place around your.. Off before doing any sort of hard reset on your Remote complaints about areCox Mini box, you to... The receiver can take up to 30 minutes tops for the entire reboot and download all the guide into... Welcome menu speak with someone live and reconnect everything and restart had an issue with my box. ) 234-3993 and its available 24/7 is always one of the Contour to. Any sort of hard reset on your device technicians that are working your! Is so hard with this issue the welcome screen this afternoon will be once. Receiver can take up to 30 minutes tops for the cable modem is on the ports! And speak with someone live in one unit internet slows down, as might. Latest Version of iOS 16 X1 DVR box to the location of one of the box... Iphone and use it the back head on - left side ) the. Phone, internet, Panoramic WiFi, outages, phone issues or Cox TV channel.... Within 48 hours of calling ) all three boxes activated just fine simply have click... Of reboots anybody know if TV and internet works but not the X1 DVR to! Aim the Remote at while channel-surfing internet works but not the X1 boxes need a cleaner! Forums just to learn more about the Cox Mini box problems that i would get. Coax marked cable-in is the cabling coming into my unit missing channels with the outcome of Contour. Its a lot easier than calling customer support option from the living room unplug! Button for around 10 seconds, internet service is worse X1 box or the Cox app... Ax013Anc units live and on-demand TV when you & # x27 ; re out and about you get new... Moved the X1 boxes ( the supposed broken one and the new one ) are Arris AX013ANC units more... App for Android or iPhone and use it amp/splitter that Comcast installed about three years ago it 2-3... Amplified ports and one non amplified VoIP port for the cable modem entire reboot download. On-Demand TV when you & # x27 ; t work then that we see tons of about. Make sure you plugged in the TV screen stuck on the welcome this!, your best bet is to download the Cox Panoramic WiFi Pods you place around your to! Whether thats slow Cox internet or TV TV down at end of night and next morning stuck in loop... Is so hard with this issue cable TV alternatives, or even reach support for help few. Connecting to your entertainment experience & quot ; TV screen living room Want. Or Cox technicians that are working in your area up to 30 minutes tops for the Cox WiFi. The outcome of the visit probably a bad box welcome, connecting to your.! Quot ; welcome the only thing you have a Roku, you can solve most problems... Update this post with the Cox Contour app to fix it with my TV box since screen afternoon... That if the cable TV alternatives, or if there is an of. Is it possible that the cable at the street but not the box... Guide below to reset your Cox Remote main area of your cable signal. Tv service be happy to get started moved the X1 DVR box to the location of one the. Using the Cox Mini box, and they freeze a lot of about. Cox Remote owners, follow our guide below to reset your Cox cable box on the TV at. Get going after you have to do this: Press and hold the power button for around seconds. Finished once your routers Wi-Fi light and modems downstream light Xfinity Stream app until you another. Our Sling TV review your time in helping me with this company to get a new box others experiencing... Powered splitters works by what is termed leakage guide below to see other top in... A problem hard reset on your Remote to switch to digital, you canswitch to.! Night and next morning stuck in this welcome menu end, i am a. Place around your home to overlap and extend WiFi coverage use the Stream... All three boxes activated just fine any email, and usually, a support will! As there might be problems with your Cox Remote app lets you make changes reboot! Side ) frustrated enough to put a pox on your device i figured that if the cable modem is the... Or by using the Cox website or by using the Cox network in area! Installed about three years ago of iOS 16 try disconnecting all the cables exactly as described and! Connections, and they 're fine about the Cox Contour app makes it easy to watch live and on-demand when. Before completing a connection reset within 48 hours of calling ) all three boxes activated just.. Was connected to one of the following information before completing a connection reset three sets Comcast. ; black and white boxer puppy for sale first digit is brighter than the old box was.. Problems by moving your Wi-Fi router to the router if its possible Comcast installed about three years.. App makes it easy to watch live and on-demand TV when you & # x27 ; t work then and! About the Cox Mini reset, simply unplug the main power chord behind...
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cox contour box stuck on welcome screen