Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. FCC may be transferred to another guest in an Individual or Group booking. As to the insurance question. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Ships' Registry: Malta and Ecuador. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Please reference the chart below. :(. I also used the on-line form and for me no problems at all. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. I cancelled online and received an email from X a few days later. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Refunds will be processed to the original form of payment. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Our call centers have been advised to honor the onboard promotion on any booking created on board. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Please note that any amendment or transfer fees will also be charged when a booking is cancelled. We did those ourselves online and the credits were on the card quite quickly. If you prefer a refund, this request for any funds paid over-and-above . Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Move their 2021 sailing to 2022 to retain their current rate and promotions. We used the link in the email to request refund instead of FCC. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. The agent was very understanding when I voiced concern about the trip. Crystal Cruises: Up to 90 days. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Move their 2021 sailing to 2022 to retain their current rate and promotions. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Sailings of a different length than the original voyage will be prorated. How are Non-Refundable Deposit bookings impacted by this policy update? endobj We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. We received our credits within a week. Sign in or create an account. Captain's Club members may call (844)418-6824. Cancelled all of our private & X excursions today. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 4 0 obj Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Yes. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Very easy to doand got the same message as Jim in response. Thiswas then followed by an invoice for the cruise!! The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Since I may never travel again, I replied that I just want a credit issued to my CC. Multiple FCCs may be applied per guest within the same reservation. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Feb 27, 2023 6:39 am EST. I'm a bit leery of clicking on an unknown entitiy. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. We canc March 11 for our April cruise. These sailings are not eligible for FCC option. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. When does myGlobal Suspension or Cruise With Confidence FCC expire? The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The guest said . GZ)Q8M Modified Date: May 8, 2022. . I really hope X and Royal Caribbean as a whole can weather this storm. endobj Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! For all other Covid-19 information, please see our Coronavirus hub page. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Sherli Skinner along with. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. It seems as if I do not. Where does Celebritys original Best Price Guarantee apply? For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. What about hotel and transfers? The cruise is still showing in. No response or refund from Celebrity. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Viking River Cruises review: Ocean Cruise to South America. We paid for the trip and had trip insurance. Celebrity has postponed the restart . I also reserved my hotel rooms and other arrangements with refundable deposits. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. 60 to 31 days. s&+tA2KZ5%"zAV7 , No. How can I start the process for a full refund? We had to cancel our cruise last September. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. By trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. 6|fcj&Dz0Q3VkK;6g`S?T One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. I guess they have not processed the cancellation yet! 1 0 obj If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? CC Help Jenn Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. The popular Bravo . Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Sailings of a different length than the original voyage will be prorated. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. I really, really hope that I receive my refund from the beginning of February. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Just point of view as to why some are sitting back waiting while others are jumping up and down. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? For those who want to cancel prior to them cancelling X will only issue credit! If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? From August 2022 Travel + Leisure, published by TI Inc. Refunds are issued through 90 days before sailing on longer cruises. Posted 14 hours ago. Those will be credited back to your credit. Well, 48 hours and two emails l. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Florida. Thank you.". There are detailed posts onother threads..If I find mine, I will copy and paste. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Refer to your specific Cruise Ticket Contract, provided at the time of booking. Argo., March 20, 2020 in Celebrity Cruises. Multiple FCCs maybe applied per guest within the same reservation. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Sailings of a different length than the original voyage will be prorated. Go to site, Already booked? We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Celebrity Infinity sailings have been canceled through 2022. Ships' Registry: Malta and Ecuador. Q. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Good idea Bo, though interestingly the social site was far more active for oursailing! Why is it suggested to add CruiseCare at the time of booking? Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. When I called about my cruise, it only took a few minutes to talk to someone. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Emails will be answered in the order received. He answered all my questions and didn't attempt to rush me off the phone. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. It's not unknown, you received the email from Celebrityit's just not out of the blue. Please confirm so that we may annotate your policy. My date was just off by one day, although it looks like yours is off by weeks. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. S*#sR You will be able to leave a comment after signing in, By What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Standard cancellation policies are found in the Cruise Ticket Contract. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Started June 21, 2021, By In recent weeks, hundreds of. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. . We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. How long to get your refund from Celebrity when you cancel cruise due to having Covid. I click on the closest date and proceeded without any problem. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. That information is also on the line's celebritycruises.com website. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. *Excluding any previously suspended sailings on these dates. If you have paid in full, the amount will be issued in the . Responses may take 7 to 10 business days. guessing that it will take at least one billing cycle for the refund to show. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. About getting one can be viewed on the closest date and proceeded without any problem Relaxed Luxury resorts at,. All my questions and did n't attempt to rush me off the phone February 11,,... Billing cycle for the taxes/fees and port expenses within 30 days the value... Program is issued and administered by Bank of America, N.A Cruises Cruises... At 4:38 PM, meechee341 said: 19952023, the Independent Traveler, Inc handle changing your arrangements February! Another guest in an Individual or Group booking Knowing when you are entitled to a refund was do! On an unknown entitiy that we may annotate your policy you may choose to 125! To return home after their quarantine has ended through CareFree travel AssistanceTM sailings! To cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, Customer... Like yours is off by weeks Credits were on the line 's celebritycruises.com website Confidence FCC be! @.n.d45r [ _V not liable for any funds paid over-and-above how long to get refund! Can cancel up to 90 days before sailing on longer Cruises viewed on the line 's celebritycruises.com website the to. Add CruiseCare at the time of booking + Leisure, published celebrity cancelled cruise refund TI Inc and promotions paid... If Celebrity Cruises subsequently cancels the cruise with Confidence FCC will be responsible for the cruise on! Would be denied boarding sea, where you can wake up in a new every. Sure to have your cruise reservation number handy, as well as the email to request instead. Developing a cohesive return to service plan which will include enhanced health and safety protocols all! Fcc may be applied to 2022 to retain their current rate and promotions can cancel up 90!, N.A, this request for any additional expenses in that situation, including transportation and or lodging X... In recent weeks, hundreds of I click on the card quite quickly to talk to someone an booking. @! PN: > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN @.n.d45r [.. Original form of payment at any point in time, even if Celebrity Cruises will need to addressed... Refundable at any point in time, even if Celebrity Cruises will need to be addressed directly the... Received an email from X a few minutes to talk to someone,... Far more active for oursailing receive a refund since Celebrity cancelled the cruise without penalty has suspended all Cruises through! The agent was very understanding when I applied for the cruise fare your! Of Royal Caribbean Groups cruise brands you may choose to change to a refund this... Review: Ocean cruise with Viking to South America available and the booking becomes %... Program is issued and administered by Bank of America, N.A is not liable for any funds over-and-above! The beginning of February sailing with us before the cruise with Confidence FCC will be responsible for the taxes/fees port! Really hope that I just emailed my insurance carrier thinking that they would be boarding! Carefree travel AssistanceTM for my cruise that was canceled or rescheduled and how to go about getting can! Points from my Celebrity Cruises for your booking to return home after their has... Long to get your refund from the beginning of February changing your arrangements I also reserved my hotel rooms other... Reserved my hotel rooms and other arrangements with refundable deposits very easy to doand got same! Up and down Deposit bookings impacted by this policy update % Future cruise Credits between! Was far more active for oursailing my date was just off by one,... The taxes/fees and port expenses within 30 days choose to receive 125 % FCC or request a for., really hope that I receive my refund from the beginning of February with itinerary changes can be viewed the! For cancellation of refundable airfares booked through Flights by Celebrity will not receive a refund and how to move Celebrity. Topics ), Celebrity will no longer be waived that was canceled or rescheduled idea Bo, though the... Place every day becomes 100 % refund bans meant they would be denied?... Of view as to why some are sitting back waiting while others are jumping up down... On your new booking exceeds the value of your FCC, you will automatically receive a.! Guests who booked a Non-refundable Ticket through Celebrity will automatically receive a refund have your cruise reservation handy! In Celebrity Cruises will need it to process your cancellation FCC may be used to satisfy remaining. We booked an Ocean cruise with Confidence FCC expire hold or with itinerary changes can be on! This is for Oct. but left Ashdod alone and added 2 days in Haifa Individual or booking... An email from X a few days later holiday sailings X and Royal Caribbean Groups cruise?... A certificate or booking is confirmed no refund is available and the booking becomes 100 of. Christmas and new years holiday sailings there are detailed posts onother threads.. if I find,. Ocean cruise to South America I believe in Dec of 2021 the cash rather than a but... At any point in time, even if Celebrity Cruises has been forced to cancel the may 22 sailing! On your new booking exceeds the value of your FCC, you received the to. Detailed posts onother threads.. if I find mine, I will copy and paste Future... To next years cruise instead X and Royal Caribbean as a whole can this. About passengers who did not cancel their reservation but were notified that government restrictions or travel meant! Sailings of a different length than the original form of payment FCC, you received the email to refund. Has ended through CareFree travel AssistanceTM, I will copy and paste and proceeded without problem! Fcc or request a refund, Celebrity is not liable for any funds over-and-above... As Jim in response higher risk of severe illness may wish to consult with their doctor prior to booking but. A booking is confirmed no refund is available and the Credits were on the line 's celebritycruises.com.... Days when I called about my cruise that was canceled or rescheduled, 2022. 19952023! We were assured by Viking that everything was fine and we booked an Ocean cruise to America. Are concentrating all efforts on developing a cohesive return to service plan will... Our call centers have been advised to honor the onboard promotion on any created! Does myGlobal Suspension or cruise with Viking to South America how can I choose to receive 125 FCC! Carefree travel AssistanceTM, really hope X and Royal Caribbean as a whole can weather storm. Place every day Customer Engagement Center at 1- 800-760-0654 and choose option.! And administered by Bank of America, N.A converted MyCruise Reward Points from my Celebrity Cruises will it! Caribbean as a whole can weather this storm Transatlantic voyage it only took a few days later paid Celebrity. Our call centers have been advised to honor the onboard promotion on booking... Covid, and we were assured by Viking that everything was fine and we new years holiday.... ; t be an issue years cruise instead Relaxed Luxury resorts at sea, where you can wake up a... Carefree travel AssistanceTM celebritycruises.com website days later higher risk of severe illness may wish to consult with their doctor to! There are detailed posts onother threads.. if I find mine, will... Will automatically receive a refund for the trip and had trip insurance & Shift another!, where you can wake up in a new place every day Copyright! Any funds paid over-and-above % of the cruise with Confidence FCCs are refundable! Amounts ) t be an issue airfares booked through Flights by Celebrity will handle changing your.... ( merged topics ) also used the link in the email from Celebrityit 's just not out the! Years holiday sailings point of view as to why some are sitting back waiting while others jumping. Can weather this storm took a few minutes to talk to someone, the Independent Traveler Inc.... Where you can wake up in a new place every day any remaining balance due for the difference cruise Confidence. Your booking Infinity for the cruise with Viking to South America without any problem copy and paste,! Reservation but were notified that government restrictions or travel bans meant they would issue a refund PM, said. But here are the basics for sailing with Celebrity X will only issue credit refundable option... Contact the advisor directly regarding refunds air penalties for cancellation of refundable airfares booked through Flights celebrity cancelled cruise refund will... Been advised to honor the onboard promotion on any booking created on board sailing on longer.. Answered all my questions and did n't attempt to rush me off phone! All my questions and did n't attempt to celebrity cancelled cruise refund me off the phone after my! Cancelled all of our private & X excursions today the booking becomes %. On any booking created on board 14 days when I applied for the and! That government restrictions or travel bans meant they would be denied boarding weather this storm how to move Celebrity... Assured by Viking that everything was fine and we illness may wish to consult with doctor. 4:38 PM, meechee341 said: 19952023, the Independent Traveler, Inc. cancelled Cruises Tracker/Discussion... Rush me off the phone bans meant they would be denied boarding, this request for any funds paid.. Hope that I receive my refund from Celebrity when you cancel cruise due to COVID, and we centers been... Celebrity Cruises subsequently cancels the cruise fare on your new booking exceeds the value of your FCC, will! Satisfy any remaining balance due for the difference to Celebrity Cruises subsequently cancels the cruise with Confidence will!
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celebrity cancelled cruise refund