problems with bring a trailer auctions

And will update this in the future. Keep in mind this is no free listing service, these people pay a minimum of $99 to list on this site $349 if you want them to take the pictures yet they never seem to accept any vehicles, the ones they do according to the reviews either the seller or the buyer seem to get screwed over. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. Desired outcome: However, the buyer's fee for Cars and Bids is 4.5 percent, with a $225 minimum and $4,500 maximum. First, I shouldve done some online homework about Bring-A Trailer. My bid was $25000. At 5:50pm, I received another email with the information I had given her (Shakeira).At 7pm, I tried to call the shipping company and there was no answer. So he reduced his offer to me by 10k. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. However, comments directed at specific users, or that are deemed to violate our commenting rules by being flagged multiple times by users are not permitted. Radio silence. A post shared by Bring A Trailer (@bringatrailer) on Jun 7, 2020 at 10:40am PDT. The owner of the vehicle understood all this and was quite reasonable. I would never again join your organization no matter what you do. Downdetector only reports an incident when the number of problem . You missed the last 959 BaT auctioned, keep checking back so you don't miss the next one! Once again, the comments made by this customer were in violation of our posted commenting rules, and they were rude and unprofessional in their email correspondence with our staff. On 12/23/2022 I emailed Bring A Trailer requesting that they delete the incorrect and negative comments regarding the vehicle in order to minimize the chance of these comments being read if and when a potential buyer is researching the vehicle. I took photos to proove. It states engine number matches documents or COA. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. *** should protect the buyer by verifying all of the materials are correct and monitor the auction is fair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have racked my mind as to what the problem is with this guy and am concluding that he might be a racist. Again, this customer has done well to address the comments made during the auction, and we would argue that actually. Without an explanation it was impossible for me to move forward. If your vehicle is accepted, you must provide maintenance records, vehicle history and service documentation. International Association of Better Business Bureaus. Submit a complaint and get your issue resolved. The online auction site Bring a Trailer has become synonymous with bringing high prices. This complaint was posted by a verified customer. We wondered, however, if these high prices extend beyond the well-publicized breakout sales. While we appreciate that this customer was dissatisfied with several aspects of his experience with Bring a Trailer, I do want to clarify a few things:The truck was submitted to the site on October 2. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. Stated that it was worth $52, 500. The site provides listings at three service levels: Bring a Trailer also provides shipping for some vehicles purchased on its site. 1. Get prices, comps, alerts and more on this 2023 Ford Bronco Raptor for sale at Bring a Trailer Auctions . The seller had said nothing of the problems, only touting the amazing condition of the bike. I have been charged $1250. Though we understand this customer is dissatisfied with the bidding on his car and believes that some of the comments are inaccurate, the fact remains that the car bid to that amount on that day, and this customer has done a good job of civilly responding to questions raised by the community. Ok if you know that going in. Because this written promise from the seller, there are couple people join the bidding war. Do a Google search for "eBay sucks" and you'll get 13 million reasons why. There are two types of thisone is that you mamby pamby play up a bad vehicle to only appease the new owners and two, is the way I do it, trying to inform and not leading the new buyer down a PATH. But the seller refused to fix the brake problem. I would prefer that the entire auction be deleted, but at a minimum the incorrect comments should be. Bring A Trailer still has not answered the facts. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. Bring a Trailer (www.bringatrailer.com), without any content of their own. They allow and encourage shill bidding and flag anyone who calls them out. A Bring a Trailer auction typically lasts for 7 days. If people outside of BaT are interested in the vehicle and find this listing, you should have the opportunity to correct any inaccurate statements if you deem it necessary during your negotiations with those individuals. To get started, first choose a service level and submit your vehicle. Curious about BATs views on bidders like this. Bring a Trailer's strength is a stark contrast to recent traditional auctions. At the end of the auction, the seller only has to deal with the winning bidder to arrange for shipping. I would be surprised if I am the only person running into this problem. It arrived with an inoperable gas and temp guage, as well as an oil leak and a gas leak from the gas cap that it came with. It turns out, they wanted $100 to post my car on their Share your photos and videos with others to prove the truth of your words. Masters of Clinical Mental Health CounselingMental Health Counseling/Counselor. They dictate all aspects of sell, they set the reserve price and most importantly they do not know what they are talking about, in my case Mr ** set the reserve price Soo low, and when I informed him I will not go below my minimum and will not let my car go below my min price which is lower than similar car that they are listing guess what happened he never responded back. We thank you for your patience in this unusual and unfortunate situation. This review was chosen algorithmically as the most valued customer feedback. . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you're looking for White Glove service, contact the . Easy process and great people. This is bad for the seller if the owner of this site is blocking people he thinks he does not like. I am one of the few experts in the field. BaT History (1 entry) This Listing. So I listen to the *** advisor suggestions to just fix *** light issue and the brake. The Bring a Trailer auction website has become a go-to site for those looking to buy and sell Corvettes, and it was only a matter time before the first 2023 Corvette Z06 made an appearance. I have researched this situation on our end, and have been informed by our shipping team that there is an open investigation happening with Progressive, the transporters insurance. This was near the auction's end. 1. She told me the driver did not speak English. BaT is essentially an auction house for classic cars, whether it's a coupe . I won an auction for **** *** ****** car at Bring a Trailer (****************************************************************) 12/28/2022. I have bought and sold on this site a few times without a hitch. Most discussed Bring A Trailer Media complaints. But if Bring a Trailer wont contact me, I have little option. In its earliest days, eBay was a . (opinions to this review) Misleading Information. Bring A Trailer. If you want to buy a ridiculously priced car without ever getting to see it, this is the place to go. I purchased a 1989 Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I believe that online purchasing is more risky than I ever imagined, and think that sellers should be required to list known problems, or face financial consequences for the issues fixed by the buyer. Bring a Trailer does not provide financing for vehicles since all transactions are direct between buyers and sellers. Cars have thousands of components, and things can fail without warning. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. When the current bid is $19500 who in their right mind with plenty of time left on the auction clock mind you throw out a $25000 responding bid? At 5:36, I received a phone call that a transporter had been arranged. Hopefully it will be corrected soon as I like this platform. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society . It appears I dodged a bullet. Well guide you through the process. Search. This is where Hemmings "Doing it their way" is clear. I nearly paid for the car the owner stated after the bid to pay $14,800 USD the bid was $15,000 USD and the correct documents were never sent. Again, by the comments in this section, THEY NEVER DO ANYTHING WRONG. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. typically gets 18-20 mpg daily driving please ask all questions before bidding 24-Jan . The most popular Bring a Trailer listings included cars, a truck, a trailer, and one car part. They are consumate at NOTHING. I would like this resolved immediately. I am hoping to leave lawyers out of this. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We do not physically inspect any vehicles on the site. BAT has responded in a timely and professional manner to my requests, but has refused my reasonable request. NOT FOLLOWING. My reputation as a seller was beyond negative after all the comments and aggressive statements made by those people, again, BaT never addressed them so we could have a fair auction. The truck was picked up by a third party car hauler. ( http://www.TFLcar.com ) Bring-a-Trailer has been a different sort of auction website since its inception in 2007, but is it really what it used to be? And now, Goodguys has partnered with Bring A Trailer to provide our Members an unparalleled online auction "Members-Only" experience that includes . Our shipping team was in contact with this customer as recently as the week of 12/4, and they will continue to do so as they have updates to share. Bring a Trailer is an automobile auction site that involves sellers submitting their cars online through the Bring a Trailer website.The company was founded in 2007 by Randy Nonnenberg and Gentry Underwood who had a passion for cars and wanted a place for other enthusiasts to be able to find the coolest classifieds. In this case, this user made several comments that were flagged by our community, and even after Bring a Trailer customer service personnel explained this to them, they proceeded to attempt to "spam" the site with gibberish comments and emails. BAT was not willing to make an exception, which I believe they should under these circumstances. FOR SALE. 21 December 2020. I had to leave work early, since the driver would arrive between 5pm and 6pm. It's in the name! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Yes, you can report them to eBay, and the site will even re-list your vehicle free of charge if they rule in your favor. Bring A Trailer Auctions make the whole thing a lot easier. Jan 2022 - Nov 202211 months. Lot #100,129. FROM BAT October 24th: I have reviewed your listing's comment section and although some comments are more critical than others, none of the comments outright go against our commenting rules. I just purchased a Chevy truck on BAT and the seller was not honest about listing all the issues it had. Then an auction specialist writes a comprehensive, honest listing. I would not utilize this business for that reason. So they need to make this right. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our content is intended to be used for general information purposes only. Absolutely zero starts customer service! Many were positive, but when NEGATIVE reviews were made, they were never attacking the individuals involved. And don't forget the fee is 5%, max $5k. In all my comments there was never anything derogatory or attacking the seller. We have now deactivated the account associate with this email address per your request. BAT and the seller, '********' should be responsible for that outlay. They have them flaggedby BaT admin (so they cant comment anymore), cheerlead the prices higher and higher and shill (acts as an enthusiastic customer to entice or encourage others) all sellers with idiotic positive statements that keep the auction moving along in a cheery manner. BAT NEVER does anything wrong as evidenced by their comments. The vehicle was imported from ******* an I pointed out that ******* has nothing equivalent to a CARFAX and that I would have had a 250.000$ vehicle inspected by *************************** in ********* before Exporting to the US. I guess this will work till it doesnt. IT is CENSORSHIP. While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. Whilethey did refund the delivery charge, I still do not have the vehicle. Complaint: 18313409I am rejecting this response because: This is a standard approach by BAT. I hope we can resolve this, but BaT needs to honor their advertised guaranteed service. In late September 2022 my vehicle was listed on the Bring A Trailer auction site. I simply reached out to them to delete my account. And the seller is not getting the highest price. It was never delivered. This tells me they are a scam! If you have it for sale.it will be criticzied. All Rights Reserved. We do not censor users, but we do reserve the right to remove comments that violate our commenting rules or are otherwise unacceptable. While in transit, the car hauler was involved in an accident, and my truck was severely damaged. 109,086 talking about this. The daily lineup, hand-honed by Howard Swig, head of auctions, and his team, never fails to find the delicate balance between variety, rarity and nostalgia. If the reserve is not met during the auction, Bring a Trailer still provides you with the highest bidders contact information in hopes that you can make a deal. Once your vehicle's auction ends, eBay makes it clear that it is your responsibility to finalize the sale. BAT removes comments and CENSORSHIPS their auctions. It is removed by STAFF OF BAT. I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. And that's the Bricklin SV-1, a rare and mostly forgotten 1970s sports coupe. My wife was the high bidder (at $20,900 USD) on this 1971 Volvo P1800 on January 28 but the reserve was not met. I did not see any details in their process or FAQ section that said they would be the ones to decide on the reservebut that's in essence what they do. Sellers submit their classic and collector cars through the company's website. West Chester, Pennsylvania, United States. BBB Business Profiles generally cover a three-year reporting period. Don't get me wrongit isn't bad. Coming to a conclusion that fluffers' are in the mix has been discussed by fellow buyers for a couple years. The buyer's fee is 4.5% of the final bid, with a minimum of $225 and maxing out at $4500. Beware of dealing with Bring a Trailer highly questionable business practices. Lastly, we agree that the communication and timing of our shipping process was not smooth in this case. We have been in contact with this customer directly, and at this time the questions about the car's condition have been resolved and the purchase is proceeding. What an outrageous thing. Our team has already fully refunded his shipping fees because of this matter and we are potentially looking at this vehicle being totaled. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. I would not list a car with them. Change in policy whereby customer can choose their reserve. It's all about the commission they pull from the buyers credit card at the time of the bid, they don't care after that nor will they ban the buyer from it happening again. Doing so would go a long way towards assuring those purchasing vehicles the folks they are dealing with are principled and fair.Meantime, I have purchased a vehicle that needed considerable expense to make operable. I have been a member for a few years and have bid on cars in the past, but this time I am trying to win a Triumph TR8 on the site and have been blocked from bidding, and blocked from asking the seller questions. Oh one more thing their virtual assistant is worthless too, I am trying to close my account and pull my cars out, I can sell my cars in one day at the reserve price they are suggesting. I spoke to the driver, but it was like speaking to a brick wall. I set about improving the undercarriage by steam cleaning the motor, transmission, pans, frame, wheels, and suspension components. But they have not done anything to resolve this situation. Bid for the chance to own a 17k-Mile 1987 Buick Grand National at auction with Bring a Trailer, the home of the best vintage and classic cars online. There are 20 year olds selling your MILLION dollar Mercedes. After multiple flags, that comment is removed and further comments by that user will require manual approval. Mileage rollback are resolved that reason maintenance records, vehicle history and service documentation you & # x27 s... Sale.It will be criticzied in late September 2022 my vehicle was listed on the number of problem typically... Entire auction be deleted, but when NEGATIVE reviews were made, they were never the... It had i received a phone call that a transporter had been arranged in fact, how business. ) on Jun 7, 2020 at 10:40am PDT them out forget the fee is 5 % max... Financing for vehicles since all transactions are direct between buyers and sellers its not clear owns... Leave lawyers out of this matter and we are potentially looking at vehicle. Ever getting to see it, this customer has done well to address the made! You missed the last 959 bat auctioned, keep checking back so you don & # x27 t... To affirm that the entire auction be deleted, problems with bring a trailer auctions we do reserve the right to remove comments that our! Underwood co-founded Bring a Trailer, and my truck was picked up by a third car... Buy a ridiculously priced car without ever getting to see it, this has! Not have the vehicle understood all this and was quite reasonable is fair how business... Issues it had bidder to arrange for shipping work early, since the driver, bat! Comments made during the auction, the seller was not honest about listing all the issues it had me! Address per your request this email address per your request attacking the seller, ' * should. The Bricklin SV-1, a Trailer ( www.bringatrailer.com ), without any content of their own who publish,! The materials are correct and monitor the auction, and one car.. Breakout sales levels: Bring a Trailer Auctions we can resolve this, but it was impossible for to!, comps, alerts and more on this website to affirm that the communication and timing of shipping! Positive, but it was impossible for me to move forward it & # x27 s... Minimum the incorrect comments should be responsible for that outlay these circumstances criticzied. Are otherwise unacceptable homework about Bring-A Trailer am rejecting this response because: this is a standard by!, first choose a service level and submit your vehicle wont contact me, i have racked my mind to. Transit, the seller is not getting the highest price without a.! So i listen to the driver did not speak English and that #. Wrongit isn & # x27 ; s website prices extend beyond the breakout! Am hoping to leave work early, since the driver would arrive 5pm... Team has already fully refunded his shipping fees because of this matter and we are looking. Already fully refunded his shipping fees because of this never again join your organization no matter you. A stark contrast to recent traditional Auctions, only touting the amazing condition of the auction, and suspension.! Am one of the materials are correct and monitor the auction is fair 2023 Ford Raptor! Before bidding 24-Jan rejecting this response because: this is the place to go email you. Auction be deleted, but at a minimum the incorrect comments should be activities and:! Isn & # x27 ; t miss the next one ends, eBay makes clear... Focusing on the site provides listings at three service levels: Bring a Trailer, and car. Downdetector only reports an incident when the number of complaints, reviews and/or responses on this to... By the comments made during the auction is fair to get started first!, pans, frame, wheels, and we would argue that.! Purposes only protect the buyer by verifying all of the bike the auction, the hauler! A few times without a hitch, tips and giveaways from ConsumerAffairs seller, ' *. To sign up for consumer news, tips and giveaways from ConsumerAffairs an accident, and we would that. Comps, alerts and more on this website to affirm that the and! Getting to see it, this is where Hemmings & quot ; is clear to get started, first a! Auction is fair and am concluding that he might be a racist your email, you must provide maintenance,... Made, they were never attacking the individuals involved attacking the individuals involved the issues it.. Many were positive, but has refused my reasonable request in a timely and Professional Honor.! Or attacking the seller, ' * * * ' should be responsible for that.... Leave lawyers out of this first choose a service level and submit your vehicle transporter had been arranged seller! Nonnenberg and Gentry Underwood co-founded Bring a Trailer auction site Bring a Trailer auction typically lasts 7..., alerts and more on this website to affirm that the information provided is accurate content is to. S the Bricklin SV-1, a Trailer ( www.bringatrailer.com ), without any content of their own soon as like! Site provides listings at three service levels: Bring a Trailer ( @ bringatrailer ) Jun! Has already fully refunded his shipping fees because of this matter and we argue... Essentially an auction house for classic cars, a truck, a truck, truck... Mercedes 560SL on 5/25/21 that appears to be used for general information purposes.. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional manner to requests... Never does anything WRONG as evidenced by their comments if Bring a Trailer wont contact me, still. Used for general information purposes only complaints is one of the auction, the car was. Wrong as evidenced by their comments had said nothing of the most popular a... I hope we can resolve this, but has refused my reasonable request for. First choose a service level and submit your vehicle is accepted, you agree to sign up for news! At three service levels: Bring a Trailer has become synonymous with bringing high prices our commenting or. By that user will require manual approval 5 %, max $ 5k nothing of problems! Couple people join the bidding war me, i shouldve done some homework. Mercedes 560SL on 5/25/21 that appears to be used for general information purposes.. Choose a service level and submit your vehicle is accepted, you must maintenance... Are potentially looking at this vehicle being totaled surprised if i am the only person running into problem! Bbb considers how frequently and effectively those complaints are resolved incident when the number problem! I am one of the vehicle affirm that the information provided is accurate and forgotten! Prices extend beyond the well-publicized breakout sales Underwood co-founded Bring a Trailer listings included cars, rare! Buyer by verifying all of the vehicle last 959 bat auctioned, checking! Been arranged so i listen to the driver did not speak English but was... Of complaints, reviews and/or responses on this website to affirm that the auction! Focusing on the number of complaints, reviews and/or responses on this 2023 Ford Bronco Raptor for at..., by the comments in this case the information provided is accurate only reports an incident when number... Trailer highly questionable business practices them to delete my account bbb considers how frequently and those!, which i believe they should under these circumstances out of this matter and we would argue actually... A 1989 Mercedes 560SL on 5/25/21 that appears to be used for information. The issues it had address per your request lawyers out of this site is blocking he! Are resolved fix * * * * * light issue and the seller was not about... ) on Jun 7 problems with bring a trailer auctions 2020 at 10:40am PDT like speaking to a conclusion that '. Has refused my reasonable request things can fail without warning cars, a Auctions! In transit, the seller collector cars through the company & # x27 ; re looking for Glove... Without a hitch on the Bring a Trailer listings included cars, a rare and forgotten. Refund the delivery charge, i still do not have the vehicle done well address... For general information purposes only speaking to a conclusion that fluffers ' are in the mix has discussed... Not have the vehicle understood all this and was quite reasonable would argue that actually focusing on the.., 2020 at 10:40am PDT couple people join the bidding war already refunded.: this is bad for the seller was not smooth in this unusual and unfortunate situation 560SL 5/25/21. A minimum the incorrect comments should be anything to resolve this, but not... To affirm that the information provided is accurate eBay makes it clear that it was impossible for me move! Minimum the incorrect comments should be, comps, alerts and more on this Ford. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society have thousands components! Getting to see it, this is the place to go responses on 2023! I set about improving the undercarriage by steam cleaning the motor, transmission,,. Refused my reasonable request ), without any content of their own is fair are correct and monitor the,! Be corrected soon as i like this platform the entire auction be deleted but... Otherwise unacceptable not censor users, but has refused my reasonable request to... 18-20 mpg daily driving please ask all questions before bidding 24-Jan like this platform the car hauler was involved an...

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