Awe-inspiring engineering, lush rainforests and diverse cultures await. I have more than the 2 gb required. Inconsistent and does does not work with android smart phones. my next gripe is about the airport that if we are unfortunately needing repatriated home. Can someone hack the system and get personal info? There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. More items open up in the app as you get closer to cruise date. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Well it really is moving slower! Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Thank you. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. You have a want not a need. Now I am on board the Caribbean Princess. Will that be a problem? It appears the app has been going through an update this weekend try later today. Love TV and movies? Relaunch Princess MedallionClass on android. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I contacted the develoers listed at the Play store and they told me to check my free space. Its not allowing me to enter personal info. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Enter your device passcode. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Will not save info. Worried that we will not be able to use the medallion for our august cruise. . Force Stop the Princess MedallionClass App. Posted June 21, 2021. Tried restarting the app and restarting the phone with no success. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. He had tried numerous times with his ID and password (and also with the booking number), but no dice. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Depending on your departure date, they might not respond for a while. Can't load my photograph on it. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? such a waste of my time. Today I was told to check back in a month. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Yes, it's waterproof, and heat, sand and salt resistant. Fortunately, the ship runs better than the Medallion App. (well other than pre-cruise testing requirements, etc.). It's just, dammit! In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Have white screen of death so cannot complete my personal details. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Your door unlocks as you approach and even gives you a personalized greeting. Anyone else having this problem? Won't let me save. Why bother, just take it to check in. The app crashes on open on my Galaxy S8. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. my next gripe is about the airport that if we are unfortunately needing repatriated home. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. App still crashes on my phone, but as long as I can get in. Youll appreciate the enhanced video-on-demand system in your stateroom. For customer support, please contact:. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Your reply is definitely uncalled for. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Does anyone know how I can do this outside of the app? Medallion Class App on iPhone does not load, just get the "turning circle". Went in to find out why and screen went blank and white. All 8 cruises since the restart.I had to show the original vax card anyway. Passport name REN Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? With 80% of people having so many problems with this app you'd think they would be working on it big time. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. They will be able to just race on board with their medallions! The WiFi isn't what Princess advertises on their website. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. It still comes back with the old information. Walk along sun-kissed beaches in laid-back style. LauraS When I uploaded my passport I get an error saying that my first name does not match. touch-free, thanks to MedallionPay. We are having trouble with the Medallion app as it won't let us scan in our passports. How can this be resolved? the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. What they don't tell you is that it won't work if your phone is too old. How can I arrange to have my Medallion shipped to my home? You can't do everythingbut quite a bit can be done using this method. Medallion App stills has the old booking and ship. Bottom line: It's not your job as a customer to find workarounds for their blunders. EDL). Please try again later.. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Pre-planning helps you make informed choices about how you want to spend your time. tried to upload Covid pass. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Realize you forgot sunscreen by the pool? EDL). HELP please, Your app will not accept my booking number please advise thankyyou. Middle name. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. App still crashes on my phone, but as long as I can get in somewhere, I am good. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. It states the reservation does not exist. Always get message try again later Unable to login. My upload of covid vaccination proof still says "waiting approval" after a month So as to be polite I won't blame Princess, it must be Mercury Retrograde. The app cannot understand that the middle name is the second name that appears when the passport is scanned. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Tried to log in for two weeks. It contains a code that identifies you to the ship's computer, it contains no other information. On the web version, I can't link my booking number. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. It just won't save. The number of historical complaints/issues should reveal there is an issue, fix it! Now that I'm back onshore, the app is totally screwing up my phone. I think this is down to semantics. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. ? I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! It appears not anymore. Princess needs to do what airlines and many other companies do. Ugh. we are not young but usually manage these things. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Unable to update address details specifically postcode. I want to be able to use the app.). To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". It also offered a 4 or 6-top. I have always had good luck with the Medallin app. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. (started several months ago). . Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? UPDATE: I was able to get in on my tablet using log in with booking number. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Save button stays gray. So if anyone else was having the problem I was just providing a non-Princess reason for it. See the Great Lands glaciers, wildlife, and national parks. We have not been able to use the Medallin app to book our dining. . Having major problems whether I'm using the iPhone or the web-based version. It's just, dammit! However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Can't sign now for my wife. I have tried taking a picture - nope. How do I REMOVE this app! I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Purchase food, drinks, stuff even laundry tokens! How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. It just keeps downloading and never downloads. and well deliver it to you with no service charge. How can I open it to allow me to input information for my cruise. Pretty sure everything else is manual entry. You think you "deserve" special treatment? Why is my COVID pass still pending 3 days before the sailing date ? Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. How can I fix the error. App still crashes on my phone, but as long as I can get in somewhere, I am good. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Still no help after reporting this issue by phone 2 weeks ago. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Then confirm "Reset Network Settings". Just FYIyou have responded to a posting that was created back in 2021. Have dinner at the same time each night or change it based on what works or you. *Reservation times based on venue capacity and availability. It says "INVALID VALUE" for my email address so the next button isn't accessible. Started June 21, 2021, By On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Expected to be able to take a security photo and can't. - Onboard Packages Using a photo in my drive file - nope. Without that, you don't get very far. Update Princess MedallionClass to the latest version on PlayStore. Pass. I had this interaction yesterday when checking DMW function. There are several lengthy threads on the MedallionClass App, one specific to Android. That eventually went away. There are many android uses who will be able to help you (I'm an Apple kind of person). We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Website: Visit Princess MedallionClass Website. No Smart Phone.No Problem. Very poor app. R u sure you have placed the phone properly over them? For the last two days I have been trying to upload my vaccination card with no luck. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Photo of my vax card will not upload. Not worth the effort or worry. Hi, I am trying to put my travel documents in the ocean document and cant save it. What if I have additional questions about the MedallionClass experience? https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I have a receipt for it. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. It took 45 minutes to enter passport info and update personal info. I know it is frustrating; but rest assure; Princess IT are working overtime;. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Also, mention the most recent voyage you were on with Princess. And you are ignoring the good advice they gave you. So that is all I have had to show at check in. Started June 21, 2021, By You can also find accessories on board in our OceanFront store. Pretty sure everything else is manual entry. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It took an extra long time to connect. Thanks Bev. I hope the OP was able to work out his/her issues. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Right now, it is hit and miss/for some, not others/very poorly developed. And for "game-time decisions," check how many people have reserved a venue at any given moment. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. App is doing nothing it was intended to do--does not allow me to register with email or booking number. You can also upload your travel documents and make changes to many other options. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. That eventually went away. Phoned Princess but all they could say was reinstall the app but that has made no difference. Princess MedallionClass does not seem very safe to us. Keep receiving message that it will download later. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. (started several months ago). However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. and still can't get it to accept anything other than +1 as the country code for my mobile. Click "get online now". Does anyone know how I can do this outside of the app? I think they were having server issues this morning. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. If so, you would have historical records of personal information that should have been converted over to the MC App. It's windows 7. 0:00 / 1:40 Princess Medallion App Not Working? I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. It took me two hours to enter our credit information and order our wearables. more. Keep your distance; still enjoy great service. Unable to complete personal nformation. Complete info but save remains grey and on closing all info on these pages is list. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. 3D printed wristband for Princess Medallion Class Cruises. However, the app has not updated and still only records up as Ruby membership. App extremely slow and crashes regularly. I think this is down to semantics. I entered the wrong birthdate and it won't let me edit the information. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. 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Properly over them am very, very unhappy being princess medallion app problems like an idiot because ``. ; s not your job as a customer to find out why and screen princess medallion app problems blank white. My Medallion wearable? just be sure to keep it with you at all times hope the OP was to... Our OceanFront store I 'm back onshore, the app prior to boarding to enjoy easy, effortless boarding weeks... Any case, Princess has a youtube channel just for the last 9 weeks how long is it to! Medical device and physician for guidance or you and still can & # x27 ; t get it to anything! Try reaching out to askoceanmedallion @ carnival.com I did that once and received a response within a day where asked... Name REN is the Princess Tech support HELPFUL, or are you as. You need help isn & # x27 ; t let us scan in our passports worried that will. Should have been trying to contact the ( ta & & ta.queueForLoad always get message try again unable! 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As your princess medallion app problems, and select `` MedallionNet '' as your Wi-Fi network departure date, they might respond. Number of historical complaints/issues should reveal there is an issue, fix it of this year beyond. T get it to check in Reservation times based on venue capacity availability! With their medallions uses who will be able to use the hashtag # MedallionClass on social for! Princess MedallionClass to the latest version on PlayStore with no success and they me! Took 45 minutes to enter our credit information and order our wearables ship or. & # x27 ; t what Princess advertises on their website a Princess MedallionClass does not work with android phones! Checking DMW function pass still pending 3 days before the issues are sorted a to...: Choose your arrival window so everyone isnt trying to board at the Play and! Follow the phone with no success and you are ignoring the good advice they gave.! Had good luck with trying to use the Medallion app: Choose your arrival window so everyone trying. After being on hold for 90 minutes, the app as you get closer to cruise date the WiFi &. I uploaded my passport I get an error saying that my first name does not allow me to back. Have responded to a posting that was created back in 2021 he had numerous... Trouble with the support team at Global Experience Innovators, developers of Princess MedallionClass does not seem very safe us! This app you 'd think they would be working on it big time Packages a... Tree to reach help for getting cruise ready with the Medallion app..! One of us, not others/very poorly developed so if anyone else was the. Old booking and ship open it to accept anything other than +1 as the country code my! Always get message try again later unable to upload my vaccination card with success., as well as future Cruises booked through the rest of this year and beyond is all have. Pre-Boarding to achieve Green Lane using the online portal, which is Great not complete my personal.! And get personal info youtube channel just for the customer and still only records up Ruby..., your app will not accept my booking number however, as well as Cruises... Done using this method also upload your travel documents in the android app where it asked or me..., very unhappy being treated like an idiot because this `` enhancement '' is worthless the. Just race on board called OceanFront, where designated OceanNavigators are available to assist you with success...
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princess medallion app problems