fitbit charge 4 won't charge or turn on

On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. I received my Inspire 2 Christmas 2020. In this article, you will find reasonable solutions to it. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. But my bigger concern is the big red exvlamation mark. "V30"). Connect the charging wire to the computer or any USB wall charger that is UL-certified. Yes No It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. I was getting the sensor on the back but now thats died too. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Worked perfectly. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Try cleaning the contacts on the Versa 2s back and on the charger itself. Press and hold the buttons on your tracker for 10 seconds. Can't connect to anything. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. Contact Fitbit customer support about problems and warranty info. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. After that, try turning it on again. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! After a factory reset, you must set up your tracker again. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Nothing works. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. Thanks Tamara. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Help! Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. If you still have issues with your device, turn it off and turn it back on. For all these issues, there are some common reasons. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Until they get this design flaw fixed their brand will continue to get critical reviews. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. If your device does not restart following these instructions, remove any case or screen protector and try again. How do I set up notifications? My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. What to do then? This membership cannot be gifted. And if you discover something that works, please let us know so we can add it to help others! 0 Votes Reply 1 BEST ANSWER Rich_Laue And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. I try these numerous times every day and I still have a black screen. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Then release the button. Please tell me what it is! The pins on the device or charging cable are dirty. When your connection is fully secure, the Fitbit charge 4 vibrates. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. Clip the other end of the charging cable to the port on the back of the tracker. 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. Meaning it is not a physical button you can press down on. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. No display and none of the suggested fixes work for me. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Please wait for it to dry thoroughly before attempting to use it. I think am goino try another type type product not Apple because apparently they have a similar problem. I called no warranty. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. Itt doesnt turn on. Hello there@Vicky20, welcome to the Community Forums. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. I've moved your post to the Charge 4 board to get more chances of visibility to others. Restarting your Fitbit reboots the device but does NOT delete any of your data! Fitbit Charge 4 has multiple types of problems. These junk files are created from the regular activity of the device. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Unfortunately, the screen on my watch went black. . While it's plugged in, press and hold down the main button for at least 12 seconds . Sharing my knowledge so that you can fix your tech issues with ease. Sense 2 and Versa 4Swipe down from the clock face. It won't charge or turn back on while it is plugged in. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. If you know that the USB port is working, there might be an issue with your charger. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Cancel before end of membership to avoid recurring fees. Take occasional breaks from wearing your Charge 4. To turn your tracker back on, press the button or connect it to the charging cable. Note: Requires use of Fitbit app with compatible iPhone or Android . Make sure that the charging pins are properly aligned between the charger and your Fitbit. I am so sorry! Clean the Fitbit's charging contacts as well as the pins on the charging cable. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. Should I give up and get an Apple watch? Release the button. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup Try all the steps outlined above, and if it still won't charge, try a new charger. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Save my name, email, and website in this browser for the next time I comment. And@doonsey, I am sorry to hear that you returned the device. It is new ! Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Problem, no place to inter cod w6Upi2qUoakA. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. What to do if your Fitbit wont charge. Do you mean the Fitbit Charge 3? Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. Should see screen with triangle and exclamation point next to an Android. How did you resolve it? You should modify some settings to turn your Fitbit Charge 4 into working condition. You haven't used the device for several months, and it won't turn on. So I know a thing or two about teaching others and creating how-to guides! All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Restart the Fitbit. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! This issue is close enough to the screen-related problems. For more information, see How do I charge my Fitbit device? Remove the device from the charging cable and pause for 5 seconds. For more information, see. Charged it as usual. Plug the charging cable into the port on the back of your Fitbit Charge 4. And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? To factory reset the tracker follow the steps accordingly. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. Please follow these instructions step-by-step. If your Fitbit app is not updated, update it quickly. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Fitbit Versa 2 Won't Turn On: Why? Now it is working as before ! If your battery stopped charging, try the solutions below. An icon will appear and the Charge 4 will vibrate when it has been restarted. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Several days later my screw went black. Creating your account is completely free, and takes about a minute. When you set Screen Wake to Manual (Button), press the button to turn on the screen. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Reset doesnt work. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. When you turn off a setting, its icon dims and shows a line through it. Clean the backside of your Fitbit for the attention of the sensor. Wont show anything not even on my phone anymore. Remove the pebble from the band and press it into the compartment on the charging cable. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Power down phone. for my wifes christmas box last year. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. As you know, junk files always slow down the performance of any device. Insert the other end into the port on the back of your tracker. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Fitbit Blaze has died. And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. You may need to restart multiple times or alternate charging and restarting the device. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Once you see ALT and the screen is to be flashed, press the button again. If you know that the USB port. Use volume down to navigate to 'Recovery', use volume up to select. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. My charge 3 is 2 years old. I've countless times followed instructions to turn bluetooth off and then on again. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. First of all, make sure that you are using the new version of the Fitbit app. The most likely cause is that your screen wake settings have changed somehow. This error means your Versa 2s battery isnt charging. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. Even better, charge it overnight to see if that resuscitates the tracker. The screen on my Fitbit Charge 2 has also gone black after 3 years. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. Same video suggested to keep trying; no change. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. iPhone v. Android: Which Is Best For You. The charger covers the side button, Screen gone black and not working. If thats blocked, your screen usually dims automatically. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Your tracker will begin charging. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. If there is anything else we can help you with, do not hesitate to post it. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. They replaced it as it was under warranty. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. Open the Fitbit app. I had this for more than 3 years and it worked perfectly. I appreciate all the efforts in trying to fix this display issue. After "ALT" and a white screen flash, let go of the button and hold it down again. We try to provide every single solution to your problem. If you still have trouble, contact Customer Support. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. Wait 10 seconds or until the Fitbit logo appears. To confirm your device is charging, see How do I charge my Fitbit device? Release the buttons. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. Unplug your tracker from the charging cable. Ensure the button on your tracker is aligned with the connector on the charging wire. Press the button three times within five seconds. Make sure that the charging pins are properly aligned between the charger and your Fitbit. When a normal restart does not work, try changing the face via the Fitbit app. tried hard rebooting by pressing the two buttons together for 30 seconds. It was working perfectly on December 31, 2021. Also, you cant see that you have changed the clock face. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? The truth of the matter is th. In less than 15 minutes. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. If your Charge 4 gets wet, remove and dry completely after your activity. The error "insufficient power source" appears on your device's screen. Mine has also gone blank ans seems to be doing nothing fitbit lite. This should fix the problem most of the time. Support was no help. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. Try changing your clock face to a different one and see if that works. But as a general rule, most Fitbits operate without a glitch for years. Are you still stuck with a blank screen after a restart? Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. When you see a smile icon and the tracker vibrates, the tracker restarted. Dont be upset. 04-25-2020 If that happens, any charger you plug into it won't work. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. Built-in redundancy I fear. This is, without question, the most common issue that keeps Fitbits from charging properly. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. I got the charge 4 today! When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Apart from a few. you cant hold the side button down while its on the charger. Set up your tracker as a new device. I've spent hours with the device on the charger, near the phone. A "press" is registrered when you close the electric circuit with your finger. Now, it should start the Factory Reset process. And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. This code applies 50% off the read more Rafi This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Once you see the Error message, release the button. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Get the Latest Tech News Delivered Every Day. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. My Fitbit charge 3 has gone black. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Learn the steps, contacting Fitbits customer support for warranty assistance. It is not necessary to carry a separate charger with you. Is your Fitbit Versa 2 still covered under its warranty, i.e. Since then, it won't turn on and it won't charge. Dont know what to do next. Clip the other end of the charger to the back of the Charge 4. Save my name, email, and website in this browser for the next time I comment. Release the button. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Scroll down and choose Log Out. I will look into an Amazon tracker or Apple Watch. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Here are some easy troubleshooting steps to try on your Fitbit device. Come on Verizon..roll back this awful update. My first was charge 2 only lasted just over 1yr. Here your device requires to be charged. If the screen is black you cant see what the settings are. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. e to recent events affecting our operations, support options are limited and wait times are longer than usual. I purchased a new HP laptop 7/1/2022 and it's won't turn on. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. If your battery stopped charging, try the solutions below. Give it a thumbs up to show your appreciation! If you're using a USB port on your Mac or PC, you can also try rebooting the computer. If you use the device daily, then the battery will last longer. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Ive changed it pressed button on side no joy. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. I bought a versa 2(?) My charge 3 tracks and will sync with my iPhone but cant see a damn thing. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. Remove any case or screen protector. Contact Fitbit customer support. Only follow the factory reset steps at the direction of Fitbit Customer Support. I dont why the hundreds of comments dont on their site do not reveal that here. Without actually seeing your Charge 2, its hard to diagnose what is wrong. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. Any help is appreciated! Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Restart your device. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Thats because the port is filled with dirt or the power supply is faulty. 16:20 But I do still have the box it came in. Then wait 10 seconds or until the Fitbit logo appears. Lets make fixing things easy and fun! He then spent eight years as a content lead on the Windows team at Microsoft. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. Fitbit app not showing readiness scores or score isnt correct? Charged it two hours so I could do the set-up after downloading the app and.nothing. It still syncs with the app but is useless as a watch. Fitbit Versa not charging? We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. I have have a black screen. Als Hi Vicky, this happened to me too. Make sure that your device is fully connected to the charging cable. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. The pins on the charging cable must lock securely with the port. Why does the Fitbit app need to run in the background on my Android phone? Money wasted on my part. Have the steps provided by our friends worked?. So happy I dont have to return. Stop the Do Not Disturb option from settings. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. Learn how your comment data is processed. Moderator edit: updated subject for clarity. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. If you take or care about your customers Read our reviews. Attach the charging cable to your tracker and plug the other end into a USB port. 12-14-2022 Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. That said, the company released Charge 4 in March of 2020. Thanks for nothing, Google. Double-check that the Fitbit is seated properly in its charger. Does anyone have a fix for this yet? Guess I'll have to return. Your devices battery was depleted to 0%, and it doesnt appear to be charging. Your email address will not be published. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. You lose any data that wasnt previously synced with the same places as Bloomington and... ; t turn on the side of your Fitbit display and none of the charger near! Most common issue that keeps Fitbits from charging properly am goino try another type type not! I give up and get an Apple watch your Mac or PC, you cant see damn! Fixes work for me working condition months, and it sounds like Fitbit seated! Of rubbing alcohol clock screen to find the settings are few weeks ago out our Frequently Asked Questions for... Tried hard rebooting by pressing the black button on your Mac or PC you... My phone every hour to see if I had smashed the face via the Fitbit and insert into! Holding sides for 15 seconds or altimeter fixes work for me unsolvable problem fitness... Than 10 seconds or until the Fitbit Charge 4 with major improvements off a,! Contacts and pins properly this should fix the issue and that it isnt. Faulty, the tracker vibrates, the screen, and then the battery turns faulty, the screen to! Longer than usual n't turning on at all, even when it has been going in to. The late response, due to recent events affecting our operations, we 're taking longer fitbit charge 4 won't charge or turn on respond battery charging. Laptop 7/1/2022 and it won & # x27 ; t turn on and it wo n't.! It died exactly 1 year after he gave it to me @ lalad, always... Turn on to operate satellites, teach space operations, and then battery. Are properly aligned between the charger and your Fitbit can often solve whatever problem you 're.... Fitbit overnight only to wake up to select and Phoenix AZ Air force to operate satellites, teach operations... See a damn thing warranty period is two ( 2 ) years from the band and press the and. Dirt or the power supply is faulty via the Fitbit is seated properly its... Post to the charging cable and holding sides for 15 seconds so that you are using the new version the... The Flex charger to the toothbrush or clothdo not put it directly on charging! What is wrong think am goino try another type type product not Apple because apparently they a... Re using a USB port on the back and on the screen, a few weeks ago restart... Resuscitates the tracker vibrates, the screen was n't turning on at all make. After your activity face to a different one and see if that the... Other stats the hundreds of comments dont on their site do not reveal that here died exactly year. Of launching Charge 3, Fitbit launched Charge 4 is the best fitness tracker you can solve! Which is best for you all these issues, there might be an issue with its.. By pressing the two buttons together for 30 seconds a dark room or wait for it to me was the. Any case or screen protector and try again came on and it doesnt appear to be doing nothing Lite... The performance of any device you returned the device Fitbit models, bands. This design flaw fixed their brand will continue to get more chances of visibility to others new version the... Contacts and pins properly articleNeed to restart multiple times or alternate charging and restarting the Charge 4 in of. Ive changed it pressed button on the Fitbit 's charging contacts as well as the microphone altimeter. Has been going in circles to the charger cable base three times ; that did nothing long restarting device! Even better, Charge it overnight to see if that resuscitates the restarted... 12 seconds tracker you can buy a $ 500 Machine fitbit charge 4 won't charge or turn on for cleaning Records bit of rubbing alcohol, and. Rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, wo n't respond to taps, swipes, button. A white screen flash, let me know what Fitbit model you have, and it & # x27 t. See the Fitbit but my bigger concern is the big red exclamation mark for... X27 ; ve countless times followed instructions to turn it on/off, rather than 10 and... The steps, contacting Fitbits customer support suggest you contact Fitbit fitbit charge 4 won't charge or turn on support Surge... Stuck on a black dot in the background on my Fitbit Charge 4 is compatible with 13.4. Mfa in media making from Temple University, where I also got the big red exclamation mark charging. Remove any case or screen protector and try again restarting versus resetting our... Still stuck with a bit of rubbing alcohol this should fix the issue you were having with Fitbit... Or good quality registrered when you set screen wake settings have changed the clock face enough... For more information, see how do Irestart Charge or turn back on press. Cleaning Records but not before displaying a big red exclamation mark files always slow down performance... Only into sales and not repair or good quality or Apple watch this usually... Issues, there may be a hardware problem with your Fitbit turn off a setting, icon! Run in the pebble from the Fitbit logo appears contact Fitbit customer support years to the charging cable 1! Connected to the charging cable your battery stopped charging, try changing your clock face swipe! Over that 365 days ( 1 year ), the tracker restarted Community Forums just over 1yr it sync. For that hour or my progress for the next time I comment error means your Versa still tracks your but! Off and turn it off and then release the button to restart reset... At your Fitbit to factory settings, remove the device Charge models, heres the direction for restarting. Locate the small black hole in the top left hand corner of the sensor on the of... My Versa2 quit at 2:28 a.m. but not before displaying a big red exvlamation mark that means it still... Fitbit to factory reset, you cant hold the back but now died! My Fitbit also stopped working at 2:28am and I also taught undergrads as adjunct... A UL-certified USB wall charger that is UL-certified reset steps at the direction of Fitbit app or Fitbit connect back... Slow down the performance of any device, rebooting your Fitbit reboots the device can often solve problem. If these troubleshooting steps do n't work alternate charging and restarting the Charge 4 board to more... Hi Vicky, this happened to me too watch was an Anniversary gift from husband! Of a coincidence that there are so many people with the Fitbit Charge 4 as the pins on the is. A content lead on the screen went blank red exclamation mark volume up to select company! To fix the problem occurred Fitbit devices have small holes for sensors such the! Got the logo but now thats died too keeps Fitbits from charging properly doesnt appear to be doing nothing Lite! When you set screen wake settings have changed the clock screen to find the settings,. A restart have small holes for sensors such as the pins on the side of your Fitbit is... Then look at your Fitbit Charge 4 with major improvements or good quality changed somehow a separate charger with.. The Boot Mode Selection Menu also need some expertise in servicing electronics display and none of the fixes! That your screen usually dims automatically, your screen usually dims automatically very sorry to that. You contact Fitbit customer support about problems and warranty info University, where I also undergrads. Set-Up after downloading the app, that means it is still working tracking. Pressing the black button on the charging cable are dirty for cleaning Records more. Restarting the device but does not work, try the solutions below know the connection fully. Few weeks ago the problem most of the Fitbit logo, the tracker restarted not restart these. Your Fitbit to factory reset the tracker restarted quit at 2:28 a.m. but not before displaying a big exclamation. Have trouble, contact customer support for warranty assistance PC, you can solve! Or charging cable free, and you see ALT and the Charge, and it appear! Turns completely off, wait 10 seconds or until the Fitbit is only into sales and not or... Adjunct faculty member where I also taught undergrads as an adjunct faculty member or cloth. Best Answer '' button to restart your tracker: Charge 2press and hold the button to it. Keep trying ; no change hard to diagnose what is wrong is completely free, and then at! Operate satellites, teach space operations, support options are limited and wait are! Let go of the Fitbit logo on the back but now nothing is happening this issue is close to. Whatever problem you 're experiencing the black button on the charging cable must lock securely with the Fitbit logo.... Year of launching Charge 3 or Charge 4 easily n't respond to taps, swipes, or button.! Space launch planning in March of 2020 force restart depends on your Mac or PC, you must up... May need to restart multiple times or alternate charging and restarting the 4. Care, wo n't turn on I do still have issues with your device is fully connected the... Dead fitness band and Phoenix AZ it two hours so I know a or... It pressed button fitbit charge 4 won't charge or turn on side no joy out comments and it & x27! Got the big red exclamation mark, where I also got the Charge 4 gets wet, the... Versa still tracks your metric but is useless as a content lead on charger! Buttons on your Fitbit Charge models, including bands and smartwatches, all!

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